…but who you are does!
It doesn’t matter if you are a brain surgeon, a cocktail waitress, a geophysicist, a teacher, a custodian, a construction worker, or an aeronautical engineer. What you do isn’t what’s important — but who you are and what you bring to your work are of the utmost importance.
The great coach Vince Lombardi said it this way, “The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.” Are you excelling in your chosen work? Are you bringing ALL of yourself to your profession — in other words, do you allow your authentic self to shine through?
When I receive great service from someone, I remember how they touched me with their smile, attentiveness, eye contact — those extra touches create a connection and a memorable experience. The people who stand out are the ones who take an ordinary job and really put themselves in it — making the experience for the recipient an extra-ordinary one.
One of my favorite examples of this is Dr. Lisa Marie Samaha…my former dentist in southern Virginia. I hated to move and lose her as my dentist (I know that sounds funny — that I didn’t want to leave my dentist, but it’s true.)
So what made my experience so memorable? It began with walls covered with her artwork, and examining rooms with floor-to-ceiling windows facing a relaxing garden and koi pond. Serene music was playing on the sound system, and all the latest technology was available and used for my benefit.
One time I had to spend several hours in the dentist chair (typically NOT my favorite way to spend time), but it was actually relaxing and enjoyable — thanks to the blanket they gave me, and the protein shake to drink.
Dr. Samaha spends more time and money than is typical on staff development and training, and has become a fixture in her field, speaking nationally on cutting-edge concepts and procedures.
Frankly, I couldn’t think of a more mundane field than dentistry, but because Dr. Samaha feels called to it and puts her ALL into it, she has made dentistry exciting, creative, leading edge, and fun.
I wonder how you might do something similar in your line of work? How can you break out of your box when it comes to your profession, your calling? For “discovery consists of seeing what everybody has seen, and thinking what nobody else has thought.” (Jonathan Swift)
I’d love to hear from you! How will you bring more of who you are into your work? How can you think what no one else has thought in your field?
(Note: If you’d like to learn more about Dr. Lisa Marie Samaha’s Port Warwick Dental Arts in Newport News, VA, check out her website at: http://www.pwdentalarts.com )